Signature Retail Services

From New Hire Orientation through Six Sigma, the overall aim of Signature Retail Services / Consumer 500 is to maintain a consistent commitment toward developing new and relevant training programs. This training is aimed at furthering the talents of our people through the ongoing process that is known as “Learning”.

New Hire Orientation is the first step in this process. During this phase the District Manager will give our new service associates thorough and comprehensive training. Training will cover company policies, PACE operation and orientation, The Home Depot organization. The basic in-store training will cover such subjects as set integrity, basic maintenance, and PACE compliance. Several knowledge assessment tests—the New Hire In-Store Service Test, New Hire Orientation Test, three Glossary of Terms test, and Three PACE tests—will be administered at this level.

Career Path 2010 was implemented so employees could succeed within our company and build intellectual capital for their own benefit, as well as the benefit of the company. Its purpose is to identify key candidates for Middle Management.

Combining the predictability from our Profile Assessment Test with their management reports, CP2010 works toward building a solid foundation for exploiting an individual’s competencies and guiding their ability to advance and emerge into management.

The modules that comprise CP2010 are:

Welcome to Retail MERCHANDISING - This module explains the career that is merchandising, and touches on customer service, safety, standards and conduct, and merchandising terminology.
In-Store Merchandising Manual – Here you’ll learn everything you ever wanted to know about merchandising, but were afraid to ask!
The Home Depot Corporate Overview – A brief, but comprehensive history of The Home Depot, its roots, and its key players.
PACE – Instruction manual for the PDA devices used in-store.
Introduction to Management & Supervision – Covers relevant subjects like core management skills, internal communications, meetings, time management, self-management, teambuilding, and more

Middle Management is and has always been the cornerstone of our current success and our future successes. It is in our company’s best interest to be on the leading edge in the industry relative to growing our people and moving them upward into middle management.

Level 100 Classes—Initial Management Development Programs

Introduction to Management Principles (MGT 101)

Overview of the many facets and responsibilities that make up a managerial position
Learn prioritization and delegation
Introduction to the principles of progressive discipline

Excelling as a First-Time Manager (MGT 102)

Actions to take that will establish your authority, boost credibility, and earn respect.
Surefire ways to gain the commitment and cooperation of your team
Tips for communicating with your boss and other executives.
How to conduct fair and constructive performance evaluations.

Human Resources (HR 101)

Review legal guidelines for dealing with employee issues.
Review legal guidelines for the interviewing and hiring process.
Evaluate and practice effective documentation.
Apply knowledge using a role-play activity to resolve various employee scenarios.

Interviewing (HR 102)

Find the “right person for the right seat on your bus”.
Learn to focus on behaviors.
How to use a structured interview guide.
Identifying leadership essentials.

Review Writing (HR 103)

Learn steps of the review writing process
Get instructions for comments & recommendations sections
Learn definitions of reviewer & employee responsibilities.

Level 200 Classes—Ongoing Management Development Program

Managing Multiple Projects (MGT 201)

Learn to reap the benefits of better planning.
Get organized and stay that way.
Why deadlines get missed and how to make sure they don’t.
Make sure your real “top priorities” don’t get lost in the shuffle.

Coaching & Teambuilding (MGT 202)

Inspire people to “go the extra mile”.
Give feedback that helps correct shortcomings and bring out the best in your team.
Create an environment of caring and fun
Deal with difficult worker and turn problems into pluses.

How to Excel at Managing and Supervising People (MGT 203)

Speak, write, and communicate clearly and tactfully.
Deal quickly and professionally with every performance problem.
Learn to give criticism to create positive behavior instead of resentment.

Project Management (MGT 204)

How to manage and work on projects while juggling regular job responsibilities.
Develop a project plan and get it going in the right direction.
How to use 2 types of project reviews to give you early warning of trouble ahead.

Attitude 101 (MGT 205)

Learn to identify bad attitudes and recognize the damage they can do to your team if left unchecked.
Understand that your own attitude affects everyone and everything around you.
Identify, evaluate, and change your own bad attitudes.
Developing good habits.
Learn to “fail forward”

Recruiting (HR 201)

Sourcing—when, where, how, and who do you source.
Retention tools.
Using company resources to hire the right people.
Discuss the changing face of the workforce.
Discuss diversity in the workplace.

Progressive Discipline/Performance Issues (HR 202)

Identify laws and policies affecting discipline.
Learn to apply disciplinary steps fairly and consistently.
How to conduct effective disciplinary meetings.
Review documenting disciplinary actions properly.